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Terms and conditions

1. General Information

1.1. These “Terms and Conditions” apply to the site, intended for online payment by bank card for intermediary services for the preparation and provision of transport services "Car rental with Driver". The service was prepared by

1.2. MyChauffeurDrive is a Reservation System which connects customers around the world with professional carriers throughout US, Canadian, European, Oceanian and Asian horizons. We don’t provide our own fleet and we serve as intermediary between customer (the person who requires Chauffeured Transportation) and carrier (company who provides drivers and cars).

1.3. When we MyChauffeurDrive get a request from the customer (client), we provide all inclusive quotes via email to the email address which was indicated in the Inquiry form, Quick Chat or Contact form.

1.4. The all-inclusive rates we provide include car rental, chauffeur service, fuel expenses and local taxes.

  • 1.4.1. Included: vehicle, chauffeur, fuel, local VAT, tolls, *Meet & Greet, *driver’s gratuity (*in the UK & Europe only)
  • 1.4.2. Excluded: paid parkings, drivers meals & accommodation, *Meet & Greet, *driver’s gratuity (*in Russia, USA & Canada, Middel East, Australia)

1.5. If the client agrees to book our services, we look for a carrier who can do the trip. We make our price proposal to some companies and we work with the one who accepts the price.

1.6. Once the carrier is found, we MyChauffeurDrive request the client to pay us our commission fee to confirm the booking. MyChauffeurDrive commission fee is the commission for our job. Carrier gets his money in cash which is paid by the client on the pick up directly or by card which is paid be the client directly as well.

1.7. All our commission fees are paid via website.

1.8. The website is operated by Chauffeur Driven Worldwide SRL, IDNO 1012600015040, located at Chisinau, MD-2051, str. Pelivan Ion, 32/2, of. 25, a limited liability company organized and operating in accordance with the legislation of the Republic of Moldova.

1.9. Please read the Terms and Conditions carefully before using this website or taking any action on it.

1.10. The site is not harmful to minors. However, the site is not intended for use by minors without parents being present. strongly recommends that parents use appropriate parental controls for minor children to access this site.

1.11. If you do not agree with these "Terms and Conditions", you will not be able to enjoy all the benefits of the site. Also, if you do not agree with these "Terms and Conditions", please do not use this site.

1.12. Be sure to return to this page periodically to ensure that you are familiar with the latest and most current version of these Terms and Conditions.

2. Get a quote PROCESS:

2.1. All requests are made via Inquiry form, Quick Jivo Chat or email([email protected]).

2.2. serves as a website where the client can indicate his trip details and then get the offer via email.

2.3. website serves as a website where the client can pay for our intermediate servcies.

  • 2.3.1. Our service do not include the cost of transportation services itself, for which the cient will pay directly to the Chauffeur service on the spot.

2.4 What info we need to send a quote:

  • 2.4.1. To get a quote the client needs to indicate his email, name, service date, itinerary. All according to the Inquiry Form on our website or Quick Jivo Chat questions.
  • 2.4.2. In less than 24 hours we send Detailed Offer to our client via email.


3.1. If client accepts our offer, we send the link for the MyChauffeurDrive commission fee to confirm the booking.

3.2. MyChauffeurDrive commission fee is MyChauffeurDrive’s (Chauffeur Driven Worldwide SRL’s) commission for the service.

3.3. The balance is paid by the client directly to the driver (from the company we cooperate with who in fact provides the Chauffeured Transportation) in cash or by card.

3.4. 24-14 hours before the trip we send driver details (name, phone number) via email to the client.

3.5. To secure the reservation, the client pays us our commission fee by card, Visa or MasterCard.

3.6. The payments are made on


4.1. All extra costs, like prolongation of the service are payable to the driver in cash. Cost for Extra hour is indicated in advance via email by your operator.

4.2. Note: extra payments, such as paid parkings or additional service hours are payable directly to your chauffeur in cash or by bank transfer if carrier requires.

4.3. If English Speaking driver is needed, the client must notify us in advance via email. We don’t guarantee English speaking driver in each country we operate in, especially in Latin America and Asia.

4.4. MyChauffeurDrive takes no responsibility for any loss or damage caused to your property. These issues must be resolved with your carrier directly.

  • 4.4.1. MyChauffeurDrive is responsible for:
    • providing detailed offer information with all the terms and conditions;
    • our commission fee for the service;
    • providing driver details assigned to the order;
    • providing operator/ dispatcher phone number (if required).
  • 4.4.2. Carriers Responsibility:
    • We require all our carriers to abide by the rules & laws regarding the passenger transportation. Every carrier must own an authorisation allowing to carry the passengers and a proper insurance to cover the risks associated with their professional occupation.
    • Please also be notified that it is the obligation of carriers to enforce applicable laws & rules in the jurisdiction of their services.
    • Carrier is obliged to arrive on-time at the indicated pick up point (airport, hotel, etc.).
    • If any delays because of traffic, carrier must notify the client over phone or wattssapp.

5. Client Responsibility

5.1. Client must be ready 5-10 minutes before the driver’s arrival and wait for him at the indicated address. The service starts at the agreed time via email (not when the client enters the vehicle).

5.2. Smoking, drinking in the vehicle is forbidden.

5.3. The client needs to understand that the driver is not a tour guide and his primary objective is to drive safely to the indicated destinations.

5.4. The client needs to understand that the vehicles we provide are made provided by manufactures, like Toyota, Mercedes, VW,etc. have standard configurations.

5.5. The client needs to understand that we don’t guarantee a specific model, only vehicle category, e.g. standard or premium.

5.6. The client has no right to abuse the driver or get personal.

5.7. The client must pay the balance directly to the driver on the pick up and never after the trip.

5.8.. If the client needs the driver in a special suit, he/she needs to let us know in advance.

5.9. The client must follow the itinerary which is made and confirmed via email. If he/she needs extra services it is needed to talk to the driver and wait for his allowance or refusal.

5.10. The client mustn’t force the driver to provide extra services.

5.11. Any kind of damage or degradation to a vehicle caused by the client leads to the payment of additional funds which remain entirely at the customer’s charge.

6.Waiting time period at the airport.

6.1. Grace period is 30 minutes. If the client flight delays, the driver has a right to leave.

7. Conversation Policy:

7.1. Our working processes require that for all questions regarding orders/ requests we communicate in a written form. This is much more efficient than a discussion over the phone, where it’s easy to lose sight of something important and thereby make mistakes in the request or order.

7.2. Besides, it may not be possible to provide you with a prompt response over the phone as we possibly may need to check some details, such as vehicle availability, route, etc. and calculate the price.

8. Payment conditions

8.1. We accept payments by Visa and MasterCard debit/ credit cards.

9. Refund Policy

9.1. FOR THE VEHICLE UP TO 16 PEOPLE: You can receive back the commission fee you paid us if you cancel the order not less than 120 hours before the potential trip;

  • 119-73 hours: you receive 20% of the commission fee;
  • later cancellation or no-show: no refund.

9.2. FOR THE VEHICLE from 17 to 50 people: Please ask your customer service manager. All depends on Country you book the vehicle in.

10. Customer Service

10.1. Working hours. 24/24

10.2. Registered Company name and Address: Chauffeur Driven Worldwide SRL “Ion Pelivan, 32/2, MD-2051, Chisinau, Republic of Moldova”

Personal data processing policy

1.General Provisions

1.1. This policy for the processing of personal data has been drawn up in accordance with the requirements of the Law of the Republic of Moldova no. 133 of 08.07.2011 "On the protection of personal data" with amendments and additions and defines the procedure for processing personal data and measures to ensure the security of personal data taken by Chauffeur Driven Worldwide SRL, IDNO 1021600037741 (hereinafter - Operator).

1.2. The operator sets as its most important goal and condition for the implementation of its activities the observance of human and civil rights and freedoms in the processing of his personal data, including the protection of the rights to privacy, personal and family secrets.
1.3. This Operator's policy regarding the processing of personal data (hereinafter - the Policy) applies to all information that the Operator can obtain about visitors to the website.

2. Basic concepts

2.1. Automated processing of personal data - processing of personal data using computer technology;

2.2. Blocking of personal data - temporary termination of the processing of personal data (except for cases where processing is necessary to clarify personal data);

2.3. Website - a set of graphic and information materials, as well as computer programs and databases, ensuring their availability on the Internet at the network address;

2.4. Information system of personal data - a set of personal data contained in databases, and providing their processing of information technologies and technical means;

2.5. Depersonalization of personal data - actions as a result of which it is impossible to determine, without using additional information, the ownership of personal data by a specific User or another subject of personal data;

2.6. Processing of personal data - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;

2.7. Operator - a state body, a municipal body, a legal entity or an individual, independently or jointly with other persons organizing and (or) processing personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;

2.8. Personal data - any information relating directly or indirectly to a specific or identifiable User of the website;

2.9. User - any visitor to the website;

2.10. Provision of personal data - actions aimed at disclosing personal data to a certain person or a certain circle of persons;

2.11. Dissemination of personal data - any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or an acquaintance with the personal data of an unlimited number of persons, including the disclosure of personal data in the media, posting on information and telecommunication networks or providing access to personal data in any other way;

2.12. Cross-border transfer of personal data - transfer of personal data to the territory of a foreign state to foreign state authority, a foreign natural or foreign legal entity;

2.13. Destruction of personal data - any actions as a result of which personal data are destroyed irrevocably with the impossibility of further restoring the content of personal data in the personal data information system and (or) the material carriers of personal data are destroyed.

3. The operator can process the following personal data of the User

3.1. Family, Name and patronymic;
3.2. Email address;
3.3. Phone numbers;
3.4. The site also collects and processes anonymized data about visitors (including cookies) using Internet statistics services (Google Analytics, and others).
3.5. The above data hereinafter in the text of the Policy are united by the general concept of Personal data.

4. Purposes of processing personal data

4.1. The purpose of processing the User's personal data is the conclusion, execution, and termination of civil law contracts; providing the User with access to services, information, and/or materials contained on the website.
4.2. Also, the Operator has the right to send the User notifications about new products and services, special offers, and various events. The user can always refuse to receive informational messages by sending an email to the Operator at [email protected] with the note “Refusal of notifications about new products and services and special offers”.
4.3. Anonymized User data collected using Internet statistics services are used to collect information about the actions of Users on the site, improve the quality of the site and its content.

5. Legal basis for the processing of personal data

5.1. The Operator processes the User's personal data only if it is filled in and/or sent by the User independently through special forms located on the website. By filling out the appropriate forms and/or sending his personal data to the Operator, the User agrees with this Policy.

5.2. The Operator processes anonymized data about the User if it is allowed in the settings of the User's browser (the storage of cookies and the use of JavaScript technology are enabled).

6. The procedure for collecting, storing, transferring, and other types of processing of personal data

The security of personal data processed by the Operator is ensured through the implementation of legal, organizational, and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.

6.1. The operator ensures the safety of personal data and takes all possible measures to exclude access to the personal data of unauthorized persons.
6.2. The User's personal data will never, under any circumstances, be transferred to third parties, except for cases related to the fulfillment of obligations under an agreement with a client and current legislation.
6.3. In case of revealing inaccuracies in personal data, the User can update them independently by sending a notification to the Operator to the Operator's e-mail address [email protected] marked "Updating personal data".
6.4. The period for processing personal data is unlimited. The user can at any time revoke his consent to the processing of personal data by sending a notification to the Operator via e-mail to the Operator's email address [email protected] with the note “Revocation of consent to the processing of personal data”.

7. Cross-border transfer of personal data

7.1. Before starting the cross-border transfer of personal data, the operator must make sure that the foreign state, to whose territory it is supposed to transfer personal data, provides reliable protection of the rights of subjects of personal data.

7.2. Cross-border transfer of personal data on the territory of foreign states that do not meet the above requirements can be carried out only if the subject of personal data consents in writing to the cross-border transfer of his personal data and/or the execution of an agreement to which the subject of personal data is a party

8. Our rights regarding the processing of personal data

8.1. You have the following rights regarding the processing of personal data, under the conditions provided by law:

  • The right to request a copy of the personal data about you that we hold;
  • The right to correct any incorrect or incomplete personal data;
  • The right to oppose or restrict our use of your personal data;
  • The right to withdraw your consent for the processing of data processed on the basis of consent. Withdrawal of consent will not affect the lawfulness of the processing based on the consent prior to its withdrawal;
  • The right to the deletion of your personal data, in situations where you have withdrawn your consent, when the processing is no longer necessary or when the processing is contrary to law;
  • The right to data portability allows you to send a copy of the processed data that we have received from you to an entity indicated by you.

8.2. If you have any questions regarding the processing of your personal data or if you wish to send us a request or exercise any of your rights related to the processing of personal data, please contact our Data Protection Officer at [email protected]

8.3. We will analyze each request and inform you about the actions taken, in the shortest possible time, within a maximum of one month. If we need more information from you or if we encounter difficulties in solving your request, we will inform you without delay that we need more time to perform a proper analysis of your request.

8.4. If you consider that we have not been able to solve all your requests or if you are not satisfied with our answers, you can submit a petition to the National Authority for the Supervision of Personal Data Processing. You can also go to court.

9. Final provisions

9.1. The user can receive any clarifications on issues of interest regarding the processing of his personal data by contacting the Operator via e-mail at [email protected].

9.2. This document will reflect any changes in the personal data processing policy by the Operator. The policy is valid indefinitely until it is replaced by a new version.

9.3. The current version of the Policy is freely available on the Internet at